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- Application for membership of “MORE” is open to any individual who is at least 18 years or older.
A corporation, firm, partnership or other entity is not eligible to become a Member.
- An applicant for membership must supply all of the information required in the “MORE” membership
application form. Etisalat may accept or reject any application for membership in its absolute discretion.
- “More” will issue a Member with a permanent membership number against which his or her Points will be accrued.
The membership card may state an expiry date and, if so, is only valid for use up to that expiry date.
The membership card may only be used by the Member named on that card. A membership card is not a credit card
and is used for the purpose of identification only. A membership card is not transferable and at all
times remains the property of the issuer. A Member must return his or her membership card without delay to
an Etisalat office, whenever requested by ”MORE” or any other party acting on its behalf. A member must
immediately report a lost membership card to the Etisalat Contact Centre.
- Membership is automatically terminated on the death or bankruptcy of a Member. Points accumulated prior to
termination in these circumstances will be immediately cancelled. However, “ MORE” may, at its own discretion,
reinstate Points in favor of the heirs of the deceased Member upon the application of his or her personal
representative.
- Membership is not transferable. A Member is not permitted to hold more than one personal Account. All Points
and Rewards earned under “MORE” are accrued by or issued to the Member in his or her personal Member Account.
- Activity statements will be mailed (electronically or otherwise) to a Member on a regular basis while “MORE”
considers him or her to be an active Member and will include information concerning Points accrued, redeemed
and expired.
- Name changes by a Member must be notified to Etisalat “MORE” in writing and accompanied by all such legal or
other documentation as “MORE” shall from time to time request to evidence that change. Etisalat “MORE” may
require additional information for account validation purposes in respect of any change to a member's personal
details.
- All tax, duties and other liabilities arising from the accumulation of Points or the receipt and use of
Rewards are and remain the sole responsibility of Members and must be paid prior to the issuance of a Reward.
“MORE” gives no warranty or assurance in relation to such tax, duties or other liabilities.
- “MORE” may in its absolute discretion suspend, cancel or terminate a Membership or a Member's accumulated
Points at any time.
- A Member may at any time cancel his or her membership by advising the “MORE” Contact Centre in writing or
returning his or her Membership card to the Etisalat Contact Centre.
- All Points credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a
person ceasing to be a Member.
- A Member may in writing nominate a coordinator to have access to his or her Membership Account to:
i) information from that Membership Account;
ii) claim a Reward; and
iii) amend any information held by Etisalat concerning the membership, on behalf of that Member.
iv) An individual is not entitled to any Membership benefits or privileges as a coordinator.
- A Member may add up to three mobile numbers to his or her account. The total spend will accrue
points into the member’s account.
- A Member may change the mobile numbers listed in his or her account a maximum of three times per year.
The member must notify “MORE” in writing requesting such changes.
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- A Member may earn Points by using the qualifying services of Etisalat or its Service Partners on or
after his or her enrolment date. Only transactions undertaken after enrolment are eligible for Points.
- To earn Points, a Member must produce a Membership card, which is registered in the Reward Programme
at the time of paying for other qualifying goods or services.
- A Member may make a retroactive claim to the Etisalat Contact Centre for Points within six months of
the date on which the transaction took place. A Member must provide a photocopy of the original invoice,
receipts and any other documents requested by Etisalat when making a retroactive claim. A Member should
retain photocopies of these documents for verification purposes.
- Points may only be earned for one reward or frequent flyer programme for each transaction unless otherwise
stated by a Service Partner. Points can only be accumulated once per transaction per Member. Points may take
eight weeks or more to be credited to a Member from the date of the transaction. Points earned by a Member
may only be used or redeemed by that Member in accordance with these Programme Rules once they have been
credited to the relevant Account.
- Points can only be earned on Etisalat mobile services or one of Etisalat’s Service Partners.
- Points are awarded only for goods and services actually supplied. In particular, no Points will be earned
in connection with goods or services which have been requested but cancelled prior to utilisation by a
Member, or in circumstances in which the Member fails to meet any obligation on his or her part in
connection with the request.
- Points will be earned on Etisalat Pre-Paid cards (Wasel) only upon monthly recharge.
- Points will be earned on Etisalat Products and Services as per the monthly total GSM invoice.
- Points will be earned on Etisalat Service Partners as per the monthly Partner downloads.
- Points are not transferable and cannot be combined with the Points of any other account. Credit is not
given for any activity undertaken before Membership is granted unless otherwise specified by Etisalat.
- Points are valid for a period of two years from the date on which the Member undertakes the relevant
transaction with Etisalat or enters into the applicable transaction with a Service Partner. Unused,
expired Points will be removed on the anniversary of the accrual of every two years and cannot be
re-credited. It is the member's responsibility to be aware of both the Points in their account, and when
they will expire. This can be monitored at any time online at
www.etisalat.ae.
- Points are awarded only on the Member's individual expenditure. Some exclusions or minimum purchase
conditions may apply. In situations in which the expenditure is in a currency other than the lawful
currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate
determined by or on behalf of Etisalat.
- Employee benefits do not qualify to earn or accrue Points and cannot avail of the programme benefits.
- Service Partners, and the terms and conditions under which Points are earned through a Service Partner,
may vary from time to time. The terms and conditions concerning the accrual of Points may also vary between
Service Partners. It is the responsibility of the Member to verify eligibility to earn Points at the time
of purchase.
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- All Rewards are either requested online, or through the Etisalat Contact Centre or Business Centre.
Points may be redeemed for Rewards only by that Member.
- Neither Points nor Rewards have any cash value and neither is convertible to cash.
- Members may redeem Points for Rewards at any time while the Points are valid, subject to availability
and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by
Service Partners.
- To claim a Reward, a Member must have accumulated the required amount of Points in his or her
applicable Account.
- All Rewards are subject to availability and suppliers' restrictions. Etisalat or Service Partners may
from time to time impose a period in which no Rewards will be available. Rewards may not be available on
all Etisalat Products and Services at all times. Etisalat may withdraw, replace or substitute Rewards at
any time without notice.
- Etisalat may at any time without notice alter the number of Points required to obtain a particular Reward,
withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
- When a Member selects services and/goods from a Service Partner the contract for such services and/or
goods is between the Member and Service Partner - as such separate terms and conditions apply to purchase
of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on
the Web site but Etisalat strongly recommends that the Member reads the terms and conditions and also
checks with the Service Partner prior to selecting the goods and/or services. By accepting the Service
Partner's offer, the member is agreeing to abide by the terms and conditions of the purchase imposed,
including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding
booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT
PERMITTED BY LAW, ETISALAT ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY SERVICE
PARTNERS IN CONNECTION WITH A SERVICE PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER
- The rights, if any, which a Member may have in connection with a Reward, are solely against the Service
Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject
exclusively to the terms and conditions of Service Partners supplying the Reward.
- TO THE EXTENT PERMITTED BY LAW, ETISALAT ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR
CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD OR FOR THE LOSS,
THEFT OR DESTRUCTION OF A REWARD.
- SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT
OF REWARDS PROVIDED UNDER ETISALAT. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF
REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
- TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF ETISALAT, AN AFFILIATE
OR A SERVICE PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED
TO ANY ONE OR MORE OF THE FOLLOWING:
(a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS;
(b) THE REPAIR OF THE GOODS;
(c) THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND IN THE CASE OF
SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF ETISALAT, THE AFFILIATE
OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.
- Rewards that, in the sole discretion of Etisalat, have been bought, sold or bartered by or to a Member
may be cancelled or confiscated without prior notice. If the Reward has been utilized either partially or
fully, the member will be liable for full payment. All rights, including the right to bring legal action or
to cancel a membership, are also reserved.
- Requests for Rewards to be delivered by normal mail are at the member's own risk. Etisalat will not be
responsible for Rewards that are lost or damaged in the post or that are subject to postal delays.
At least two to three weeks should be allowed by the Member for delivery of Rewards.
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- Tier One – A member may be granted Membership depending on whether he has a valid Etisalat SIM card.
- Tier Two – A member may be granted Membership depending on his or her annual mobile spend for up to
3 mobiles registered in their account.
- Tier Three – A member may be granted Membership depending on his or her annual mobile spend for up to
3 mobiles registered in their account.
- Tier Four – A member may be granted Membership by invitation based on his status or designation.
No qualifying Points are necessary to retain the membership.
- The number of Tier Points required for each Membership Tier and the benefits and privileges provided to
a Member at each Membership Tier may be changed at any time without notice.
- Etisalat may establish, upgrade or downgrade a Member’s Membership Tier at its sole discretion. Only
Tier Points accumulated in a calendar year are considered in granting a particular Membership Tier and
are not carried forward to any other year.
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- The Programme Rules may be changed, varied, suspended or terminated at any time without notice where
permitted by law, save that reasonable efforts will be used to promptly post details of that change or
variation, suspension or termination (as the case may be) to the Web Site for Etisalat at
www.etisalat.com In the event of any conflict between this version of the Programme Rules and the
any version of the Programme Rules published on the Web site for Etisalat, the latter shall prevail.
- The Member's use of his or her Membership card or quoting of his or her membership number after any
change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change
or variation.
- Any notice to be given to a Member under these Programme Rules will be deemed to have been given if sent
by e-mail or posted by pre-paid post to the Member at the address provided by the Member for the purposes
of Etisalat.
- The Programme Rules are governed by the laws of the United Arab Emirates and any proceeding with respect
to or in connection with Etisalat must be brought in that jurisdiction. Membership, including eligibility
for Membership and any Points or Rewards, is subject to any applicable laws and regulations.
- Etisalat does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited
(or becomes prohibited) by any relevant law or governmental direction.
- Reasonable care has been taken to ensure that information contained in the Programme Rules and in any
publications and advertisements in connection with Etisalat is accurate, but Etisalat does not accept any
liability with respect to any errors or omissions in any information, whether written or verbal.
- Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of
being cut out so as not to affect the remainder of these Programme Rules in any way. Etisalat shall not
be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so
would be contrary to law.
- Members may be required to provide documentation that can establish the member’s identity and membership
to Etisalat. If a member fails to comply with this requirement, Etisalat reserves the right to refuse
benefits.
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- TO THE EXTENT PERMITTED BY LAW, NEITHER ETISALAT NOR AN AFFILIATE WILL BE LIABLE TO A MEMBER OR ANY
OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE
OF OR TO ETISALAT OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER,
INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.
- Etisalat reserves the right to disqualify a Member from further participation in the Etisalat Reward
Programme, to cancel all previously accumulated Points and to seek compensation for Rewards utilised if,
in Etisalat' sole judgment, that Member has engaged in willful misconduct or breached any of the rules
governing the Etisalat, including, but not limited to the fraudulent acquisition of Points or acquisition,
sale or abuse of Points or acquisition, sale or abuse of Reward benefits.
- The Etisalat concierge and other services offered to members are operated by third party suppliers
(each a "Supplier") All Members taking advantage of these services will be entering into a legal
relationship with the Supplier. To the extent permitted by law, Etisalat excludes all liability to any
Member or other person of whatsoever nature in respect of any negligence, willful misconduct, poor
service or other breach of obligation arising out of the provision or failure to provide the services
by or on behalf of a Supplier arising out of that legal relationship with a Supplier.
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- Member information held by Etisalat includes the information which a Member or a Service Partner
provides to Etisalat, such as:(a) names;
(b) addresses;
(c) contact numbers
(d) date of birth; and
(e) transaction details including Points accrual and Reward transactions relating to Etisalat..
- will be retained and used by Etisalat, Affiliates and data processors to ensure the efficient
running of the the awarding of Membership Levels;
- may be disclosed as required by law, including disclosures to the police, immigration and
customs authorities;
- may be used by Etisalat to send you communications about promotions, services, products and
facilities offered by Etisalat;
- may be disclosed to a Service Partner to assist that Service Partner in the planning and development
of Etisalat;
- may be used by an Affiliate or a Service Partner to send you separate communications about
- may be used to develop new services
- may be used for accounting and audit purposes (including fraud auditing);
- may be used for credit checking and credit scoring;
- may be used for marketing and market research purposes;
- will be transferred to countries that may not have data protection laws; and
- may otherwise be used in a manner which a Member may authorize from time to time;
- The consent given by a Member will continue in effect unless and until the Member
withdraws the consent by notice in writing to the Etisalat Contact Centre. Withdrawal
of consent may mean that certain services may no longer be provided to the Member,
and also entitles Etisalat to terminate membership immediately
- A Member may obtain a copy of his or her Member information upon making a written
request and upon paying Etisalat’s' reasonable costs (if any) of providing that Member
information. The Member may request Etisalat to correct or delete any item of the Member
information which is not accurate, complete or up-to-date at no charge to the Member.
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As per the Programme Rules:
Account
Means the account to which the “Points” of a member will be accrued.
Member
Means a person who has applied for membership of the Etisalat Reward Programme
and has been issued a membership number in this respect.
Membership Tier
Means a membership level in the Etisalat Reward Programme.
Etisalat Points
Means points accrued by a Member under the Etisalat Reward Programme based on the
consumption of qualifying goods and services.
Reward
Means specified goods or services to be provided by Etisalat or a Service Partner to
a Member in exchange for Points.
Service Partner
Means a provider of goods or services which is participating in Etisalat Reward Programme from
time to time, and may include airlines, hotels and resorts, financial, leisure & lifestyle service
providers and car hire companies.
Etisalat Reward Programme
Means, as the context requires, Etisalat operating a reward programme on its own behalf or the name
given to the frequent flyer programme itself.
Etisalat Contact Centre
Means the Contact Center for Members established in Ajman and having the contact details as published
by Etisalat.
Tier Points
Means Points accrued in respect of qualification for a Membership Level, being a Point earned through
mobile spend with Etisalat.
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| Copyright 2013 © Etisalat |
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